Frequently Asked Questions - AwardsAndTrophies.com.au

Frequently Asked Questions

DELIVERY

$17.95 flat rate to anywhere in Australia (standard delivery only). 

We also offer 3 Express Delivery options, which will cost extra.  To see all delivery options to your postcode, use the delivery calculator at the top right of any page.  

We're no slouches, we've got a few delivery choices.  Check them out here.

Enter your postcode in the Delivery Date Calculator (top right of each page) to estimate your delivery date and view your multiple delivery options. 

You will receive update emails at key times during production.  As soon as your order is dispatched, you will receive an email containing a link to track your delivery online.

Yes. For $10 you can insure your order against damage, loss, or theft in transit; select this option on the payment page.

Not normally as shipping costs are prohibitive.  However if  you're in a bind (and your order totals more than $500) contact us with your request as we may be able to help (the boss personally delivers to exotic locations..).  But first we suggest you use Australia Post's International freight calculator as a guide to how much your shipping costs will be.

Yes.  Our delivery partners include Australia Post, TNT Express & Couriers Please.

ENGRAVING & ARTWORK

Nada.  Zip.  Zilch.  That's right, it's FREE.

Anything you want of course!  But everyone is at a loss for words from time to time; if you need help finding yours, check our engraving tips.

  • .eps (preferred)
  • .ai (preferred)
  • .cdr (preferred)
  • .pdf (preferred)
  • .jpg (larger than 50kb)
  • .png (larger than 50kb)
  • .bmp (larger than 50kb)

Our design team will assess the suitability of your uploaded file for engraving and contact you with any issues.

If your order requires you to provide us a lot of engraving information, we suggest you email this to us in an attached text document (choose engraving option 2 at checkout). The prefered document types are:

  • Excel spreadsheet (.xls) (.xlsx)
  • Word document (.doc) (.docx)
  • Other text documents (.txt) (.rtf)

Please set out the document in an easy to read format so we can determine your requirements.  BTW, if you've run out of time and all you've got is your engraving info scribbled down on a napkin, that's okay too :)

Absolutely.  If you are purchasing from our range of corporate awards and honour boards, we will email you a full scale artwork proof within one business day. 

All other artwork (eg sports trophies, medals etc) will be proofed in-house by our experienced quality control team unless specified by you.

We use different processes depending on which process has the best effect on a particular product.   These include:

Laser Engraving - a laser is used to etch your wording either directly into the surface of your award or on an engraving plate attached to your award, using a high energy, focused laser beam.  We use Trotec Lasers, the world's finest.  Hugely versatile and our most commonly used machines, we use this process for engraving sports trophies, acrylic awards, plaques and more.

Sand Blasting - Sandblasting is the process of blowing an abrasive media onto a surface within a contained, pressurised system.  By masking the area, artwork can be etched onto just about any surface.  Commonly we use this method for etching glass, crystal and stainless steel.

UV Colour Printing - On some (but not all) corporate awards we're able to use full colour UV printing.  Specialty inks are laid down directly to the surface of the award, which are then cured by a UV light for a bright, textured and durable finish. Awards which can be colour printed are marked with a rainbow banner.  We charge a small amount extra to cover the higher production cost of this process, as detailed on the product page for suitable products.

Rotary Engraving - Rotary engraving is the process by which a spindle driven tool cuts into the surface of the material to a set depth, carving a groove or character into the surface.  Alternatively in softer metals, a diamond tipped cutting tool drags or routs the groove into the surface of the award (without using a spinning cutter).

This varies item to item and is dictated by the size of the engravable area; you can find specific details on each product page (noted in 'specifications'). For each item we've allowed what we assess to be the maximum amount while still being readable. Please let us know if you really require more; there's no additional charge.

GENERAL

  • Visa, MasterCard or Amex
  • Electronic Funds Transfer
  • PayPal
  • Cheque
  • Camels, goats & chickens..

Your payment security is 100% guaranteed; click here for more info. For your security we do not retain credit card details. There are no surcharges for online credit card payments, just for camels, goats & chickens.

It is important to check your order thoroughly before you submit it. Changes may delay your order and incur additional charges, however we understand that last minute needs arise. Please contact us as soon as you can by phone or email.

Absolutely.  Please contact us and we can get your order under way immediately.

Yes, even Klingon..

But because we can't proof your order we require you to provide us your engraving info as a PDF file - with fonts converted to curves.  Call us to discuss if you're unsure how to do this. You will receive an artwork proof before your order goes to production.

Despite our intense efforts, on rare occasions this does happen.  We make every effort to rectify the situation in time for your event as a matter of absolute priority. More information can be found in our Satisfaction Guarantee.

PICKUP

Yes. You can collect your order from us at 31 Cordova St, Milton, Brisbane.  If you're interested, we can make you a coffee and take you for a tour :)

If you're ordering online, Pickup is only available if you enter a Brisbane postcode.

You can find us at 31 Cordova St, Milton, Brisbane.  See our contact us page for further details.

We're no slouches, we've got a few Pickup choices.  Check them out here.

What Date Will I Receive My Delivery?


Platinum

Charges will be calculated at checkout

"Platinum"

We will dispatch your order within 3 business days, and will be sent by express freight. This option will incur a Fast Track Fee of $30 or 15% of your subtotal (whichever is greater) plus express freight charges.
Gold

Charges will be calculated at checkout

"Gold"

We will dispatch your order within 4 business days, and will be sent by express freight. This option will incur a Fast Track Fee of $20 or 10% of your subtotal (whichever is greater) plus express freight charges.
Silver

Charges will be calculated at checkout

"Silver"

We will dispatch your order within 5 business days, and will be sent by express freight. This option will incur express freight charges.
Bronze

$17.95 Flat Rate Australia Wide

"Bronze"

We will dispatch your order within 5 business days, and will be sent standard freight for a flat rate of $17.95.