Frequently Asked Questions

 

DELIVERY

 

How much is delivery?

Delivery Australia wide is a low, flat rate of only $17.95.  This price is for regular delivery only; if you're in a rush, check out how you can Fast Track Your Order.

 


When will I receive my order?

Enter your postcode in the Delivery Date Calculator (top middle of each page) to ESTIMATE your delivery date and view your Fast Track options.

 

I will not receive my order in time for my presentation according to the Delivery Calculator. What are my options?

We offer a range of ‘Fast Track’ options; for more information please visit our Fast Track Your Order page.

 

Can you deliver to a residential address or a PO Box?

Yes, our delivery partners can deliver to residential addresses and PO Boxes nationwide. 

 

Can I insure my delivery?

Yes. For $10 you can insure your order against damage, loss, or theft in transit; select this option on the payment page.

 

Will I know when my order is on its way?

Yes. As soon as your order is dispatched we will email you parcel tracking codes to track your order online. You can track your orders through the Australia Post and Couriers Please tracking pages.

 

Do you deliver to places outside of Australia?

Our normal delivery area is domestic Australia (ie Brisbane, Melbourne, Sydney, Perth, Adelaide, Darwin, Hobart, Canberra, and all regional areas), however if your order totals more than $500 please contact us with your request as we may be able to help. Shipping costs may be prohibitive; we suggest you use Australia Post's International freight calculator as a guide.

 

PICKUP

 

Where are you located?

You can find us at 2/51 Douglas St, Milton, Brisbane. See our contact us page for further details.

 

Can I pick up my order?

Yes. You can collect your order from our Brisbane showroom at 2/51 Douglas St, Milton.

 

ARTWORK & ENGRAVING

 

What should be engraved on my awards?

Everyone is at a loss for words from time to time. If you need any help finding yours check out our engraving tips here.

 

What type of logo files can I submit?

  • .eps (preferred)
  • .ai (preferred)
  • .cdr (preferred)
  • .pdf (preferred)
  • .jpg (larger than 50kb)
  • .png (larger than 50kb)
  • .bmp (larger than 50kb)

Our design team will assess the suitability of your uploaded file for engraving and contact you with any issues.

 

What kind of text documents can I email you?

If you wish to place an order that requires a lot of engraving information, we suggest you email your engraving information to us in an attached text document (by choosing engraving option 2 during the order process). The acceptable types of text documents for this attachment are:

  • Excel spreadsheet (.xls) (.xlsx)
  • Word document (.doc) (.docx)
  • Other text documents (.txt) (.rtf)

Please set out the document in an easy to read format so we can determine your requirements.

Artwork and Engraving

What is the cost of engraving?

Laser engraving is FREE.

 

UV Colour Printing is an option on many corporate awards (additional costs apply); option pricing is detailed on individual product pages.

 

 

Will I see an artwork proof of my awards?

If you are purchasing from our range of corporate awards (eg plaques, crystal awards, glass awards etc) and honour boards, we will email you a full scale artwork proof within one business day.

All other artwork (eg sports trophies, medals etc) will be proofed in-house by our experienced quality control team unless specified by you (charges may apply).

 

What are the maximum amount of characters / lines of engraving allowed?

This varies item to item and is dictated by the size of the engravable area; you can find specific details on each product page (noted in 'specifications'). For each item we've allowed what we assess to be the maximum amount while still being readable. Please let us know if you really require more; there's no additional charge.

 

What types of engraving / print do you use?

The engraving we use on the majority of our awards is laser engraving - a laser is used to etch your wording either directly into the surface of your award (eg glass, crystal - engraving appears white) or on a plate attached to your award (trophies, medals, plaques etc - engraving appears black). Laser engraving is included in our pricing.  Lasers we use include Epilog Laser and Trotec Laser.

On certain corporate awards we can use full colour UV printing; we use special inks laid down directly onto the surface of the award, which are then cured by a UV light for a bright, textured and durable finish. Awards which can be colour printed are marked with a rainbow banner.  Full colour printing costs extra as detailed on individual product pages.

For further information on these (or other) processes please follow these links: laser engravers, full colour UV printers & rotary engravers.

Trophy Engraving Machines

 

GENERAL

 

How can I pay for my order?

  • Credit Card (Visa, MasterCard or Amex)
  • Electronic Funds Transfer 
  • Cheque
  • PayPal

Your payment security is 100% guaranteed by our banking partner St George, using their fully encrypted, SSL certified Payment Gateway (click here for more info regarding your payment security). For your security we do not retain credit card details. There are no surcharges for online credit card payments.

Payment Options

Can I make changes to my order once placed?

 

It is important to check your order thoroughly before you submit it. Changes may delay your order and incur additional charges, however we understand that last minute needs arise. Please contact us as soon as you can by phone or email.

 

 

I want a repeat of my last order; do you keep that information?

Yes. Please contact us and we can get your order under way immediately.

 

Do you engrave foreign languages?

Yes. Because of the additional time required to process these orders, surcharges will apply. For Latin foreign language scripts (such as French, Italian, and German etc) add 10%, for non Latin foreign language scripts (such as Chinese, Thai, and Arabic etc) add 20%. You will receive an artwork proof before production.

 

What if my order is incorrect when it arrives?

We will make every effort to rectify the situation in time for your event as a matter of absolute priority. More information can be found in our Satisfaction Guarantee.