That's right - if you are not 100% satisfied with your purchase, we will either replace it or refund your money.
It's easy for any company to make a Guarantee but our customers know we mean it:
"This company was an absolute pleasure to deal with from the start. Unfortunately, a few crystal trophies had been broken in transit to us even though they were very carefully packaged. Jeremy and his team engraved some new awards for me on the Saturday and drove more than 100 kms to deliver them to me in time for the event at no charge. The ultimate in customer service."
Samantha Clifford, Ramsay Health Care
Our guarantee applies to ALL of our products. If there's anything else you need to know, check out our Frequently Asked Questions page, or simply contact us!